Pattern made sure I understood everything that was presented to me, that nothing was unclear and everything was transparent.
Pattern was willing to take the time on evenings at 8:00, 9:00 when I was a resident, I only ever had a free moment then. And actually being able to go over things then was a selling point for me.
I thought it was a very personal service. Everyone is easy to talk to and they take the time to explain some definitions and make sure that it's easily understood on our behalf and simplified in a way that we can understand it, and I think that made a difference.