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I thought it was a very personal service. Everyone is easy to talk to and they take the time to explain some definitions and make sure that it's easily understood on our behalf and simplified in a way that we can understand it, and I think that made a difference.
Pattern was willing to take the time on evenings at 8:00, 9:00 when I was a resident, I only ever had a free moment then. And actually being able to go over things then was a selling point for me.
If I had to do it again, I would use Pattern or tell people to use Pattern as a way of getting disability insurance.